FAQs

What are your shop hours?

UPDATED COOKIE MARKET HOURS:  As of February 2024, we are now open every Thursday and Friday from 12:00 to 6:00 p.m. with rotating Saturday hours, which are posted on Facebook and Instagram.

In addition to our Cookie Market Hours listed above, we are a made-to-order cookie shop, which helps to reduce product and energy waste. Orders should be made on our website with Local Pickup scheduled on the Cart Page or Shipping details entered when ordering. 

 Where are you located & are there special parking instructions?

Our cookie shop is based inside Pizer's Sweet Co-Op at 1944 Maratta Road, Aliquippa, PA.

Our building is located in a residential area, so it's important that our customers only use the 4 parking spots located to the LEFT OF THE FRONT DOOR. There is additional parking across the street at Margaret Ross Elementary School.

What are your pick-up hours?

We offer LIMITED pickup hours on Mondays from 4:30 to 6:00 pm. Pickup hours Tuesdays through Fridays are AFTERNOON: 11:00 to 2:00 pm and EVENING: 4:30 to 6:00 pm. Saturday pick-up hours are from 11:00 until 3:00 P.M. During busy holiday seasons, we may adjust our pick-up hours to accommodate the demand.

TO SCHEDULE PICK-UP TIME: When ordering, select Pick-Up on Cart Page and proceed to select Date and Time for order pick-up from pop-up menus.

NOTE: We have a 4-day minimum set in our calendar when choosing pick-up date. Contact us if you have a RUSH REQUEST to see if we can accommodate.

Do you ship?

Yes, we ship our COOKIES & GIFT BOXES only. (Decorated Cookie Cakes & Party Trays cannot be shipped.)  We ship using 2 to 3-day delivery service. Your cookies will be individually wrapped to ensure freshness. Shipping fees will reflect the best discounted rates we can obtain along with a small material fee.

PACKAGE ARRIVAL TIME:  We ship orders on Tuesdays and Wednesdays using the best 2 to 3 day service available for your area. Depending on the size of the order, the order should be shipped the following Tuesday or Wednesday after receipt of order. If we experience a delay in shipping your order, we will contact you.

*NOTE:  We do our best to get our orders to our customers within 2 to 3 days once shipped. However, we do not have any control with delays caused by shipper error or weather delays. 

Do you deliver?

We offer local delivery within 3 miles of our Hopewell shop for free. Due to the current rising fuel costs, we will deliver up to 20 miles from our shop for fees that vary between $10.00 and $35.00 depending on the zip code. Anything beyond 20 miles would be by special request only and additional fees would apply.

HOW TO REQUEST DELIVERY: If you require delivery, SELECT "LOCAL PICK-UP" option on the Cart Page, and then make the request for delivery in the "Special Instructions Box" located also on your Cart Page. List the address for delivery here if different than address of customer placing order. **NOTE YOU WILL BE EMAILED AN INVOICE FOR DELIVERY FEES AS MENTIONED ABOVE. DELIVERY FEES ARE NOT INCLUDED IN THE ONLINE ORDER'S TOTAL. 

Do you accommodate peanut and tree nut allergies?

Please call us to discuss any allergy concerns. In many cases, we are able to accommodate peanut and other tree nut allergies with taking special precautions while preparing the orders.

How long will cookies stay fresh?

Our cookies are made with quality ingredients and no preservatives. They are best enjoyed within 3 to 5 days from pick-up at store. With shipping orders, we individually seal our cookies to ensure freshness for travel. We do not encourage refrigerating our cookies, but for long-term storage, they do freeze well in airtight containers or freezer-quality zipper plastic bags. We recommend for best quality to enjoy frozen cookies within 3 months. 

Can I re-heat the cookies?

Absolutely! In fact, we encourage you to warm up some cookie varieties like our Stuffed S'more Cookie and Belgium Chocolate Chip. We suggest, for a crisper cookie, to use a preheated 350-deg. oven for approx. 5 minutes, but check for warmness. (You don't want to over brown.) To microwave, place on paper towel for 3 to 5 seconds. (Less is better.)  Let the cookie cool for a minute or two before enjoying. (These suggested times may vary if warming up an entire dozen.)